are ways to record communications you've had with a large number of Households or Organizations. When you send out a mailing or newsletter, when you post an email blast, when you have an event which generate money or volunteers - these are all Mass ways that you have interacted with Households or Organizations. These are separate from the individual, personalized, one-on-one communications you have with people.

The easiest way to Add or Delete mass-mailings communication records is when you build a Mailing List or run a Report. But you can also add / edit / delete this data on an individual record on their Communications tab in the Appeals/Mass Mailings/Communications they Received section.

To edit this information on an individual record, go in to their Communications Tab, then in the Appeals/Mass Mailings/Communications they Received section choose the link to change their info. You will see a list of current and past appeals / mailings / communications to choose from. Click or un-click the appropriate boxes and hit an update button.